|Torres Engineering Has moved to the Internet.
Feel free to Email for help on which of our products are right for you.|
2036 Nevada City Hwy #317
Grass Valley CA 95945
For other questions please e-mail to:
Please allow 9 or 10 days for
processing your order + mail time
Email is replied to in
chronological order in the evening or early
morning. We are not on-line all day to accept emails or for instant
There is no Email work
done on the weekend from Friday noon to Monday
Our tech and shipping
staff are very busy,We try to reply to order
related emails in 72 to 120 hrs. Any type of tech question
will take considerably longer, staff is very limited. Expect 2 to 3
tech questions can not be answered. No email or
order dept. staff on the weekends or holidays.
Order from our website Internet or mail!
Mail, Or Via Internet
If you'd rather order by mail, just write on a piece of paper, and send
it to us, we'll take care of
the rest. You can a order on
the Internet 24 hours a day.
We have Secure On-line
Transactions for our Internet Orders via Yahoo!
Sorry, We do not take phone
Important Information. Almost
all items on this web page are fairly rare and "exotic" hard to get
merchandise or things we make ourselves one at a time, that's why you
don't see them everywhere.
We like to help out enthusiasts with such
difficult to acquire items and are, in fact, the largest store world
wide for many of these exotic products, but the supply of such
hand-made items is limited and patience is necessary to get them.
an example, pickups from Lindy Fralin or a
"Super Texan Amplifier"
are hand made, and quite limited in production.
The Fralin pickups may have a 2 to 4 week wait, where as pickups from
Seymour Duncan are more "mainstream" and more readily available in
larger numbers and quicker.
shipping and packing are not included in our
prices to assure you the lowest possible prices on everything.
Shipping costs include,
not only the postage but the handling - which
is packaging time, labor and packaging materials, processing your
invoice, entering information in the log books, and the customer
support necessary to manage shipping of such a wide range of
Our general policy is - no returns. We will repair or replace any
defective or damaged items. Please check your shipment within 10 days
of receipt for any questions.
String sets, tubes,
guitar parts and accessories, amplifier parts,
kits, speakers, pickups that have been installed, books and literature
All items ok'd for
return must be in original packing, complete with
invoice, packing list, warranty card and owner's manual, and show no
signs of any use at all.
All items are subject to
15% of the price as processing and restocking
charge. Returns under $10 will receive store credit. Bank cards will be
issued a credit. Refunds are for product value only, not including
shipping and handling.
We accept VISA, MasterCard, Discover, PayPal (firstname.lastname@example.org)
or American Express with verifiable address. Credit card orders must be
shipped to the cardholder's address.
We also accept checks,
cashier's checks or money orders made payable to
Torres Engineering. Personal checks and money orders must clear prior
Special orders, custom
made items, items which are not regular stock,
or high demand items, will be charged upon ordering. In stock items are
charged 100% prior to shipping.
Please be patient with
special orders (, we can not guarantee delivery
time on special order items, but can give you a fair estimate based on
the manufacturer's past performance.
your protection, we sometimes need to verify
information retained by the bank that issued your credit card.
Validating this information could delay your order up to 24 hours.
If you are
shipping to an alternate address, please call the
bank that issued the card and list that address on their records. This
can help expedite the verification process on your order.
We appreciate your order
and value your business. Thanks for your
Torres Engineering Shipping Costs
these prices only apply to small packages.
Heavy items, such as
kits, amplifiers, transformers, etc. and bulky
items that are difficult to ship, such as speakers, cabinets, reverb
tanks, necks and bodies, etc. will have extra standard and rush postage
added to those shipping prices.
reasonable adjustments are made for very small orders
FREE SHIPPING in the U.S. all
orders above $60.00
$50.01 to $75.00 $8.95
$75.01 to $100.00 $9.95
$100.01 to $150.00 $10.95
$200.01 to $300.00
$300.01 to $500.00 $13.95
$700.01 & over
2.5% of subtotal
Order Delivery time: All
delivery times listed are measured in Business
Days, meaning Monday-Friday.
This means, for example,
a next-day in-stock order placed before the
cut-off time on Friday should arrive on the following Monday.
Cutoff Time: All orders
placed by 2:00 Pacific Time on weekdays can
be processed the same day.
placed by this cutoff time can be shipped that
day, but some circumstances may prevent this. There is no shipping on
the weekend or holidays.
ship via USPS delivery for items that need to
be insured (such as Pickups, amplifiers, assemblies etc) or by U.S.
Priority Mail for your convenience.
This can take anywhere
from 2-9 business days delivery time, depending
on where you live.
Orders shipping outside
the US 48-states cannot go Ground however. We
ship all orders as soon as possible.
For protection against
potential credit card fraud, orders may be held
for credit card and/or address verification, this may cause a slight
delay in shipping products to you.
If the in stock items on
the order have already shipped, then any back
orders will be sent out via U.S. Mail. International Shipping
Due to mail fraud and
credit card problems, we are presently unable to
accept credit cards or money orders for shipments outside of the United
At present PayPal is the
preferred method of overseas payment
(email@example.com is the paypal account.)
not accept liability for incorrect spelling,
printing errors (including prices), incorrect manufacturer's
specifications/ changes, or grammatical inaccuracies in any product
included in the Torres Engineering catalog or Website.
to change without notice. Prices on the web page supersede all previous