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Summer 2005 - It has been impossible to get on our tech help email system for several weeks from the end of July into mid august. At this time (aug 15) it is still extremely difficult to get online for more then a few moments - sorry for the inconvenience.
If we are corresponding via e-mail, please included previous e-mails with your replies. Even if it seems like a short time, one day, we will have had 100 to 300 e-mails between yours.
We have added more tech staff to handle the huge amount of e-mails, but they have been "absorbed" immediately. We answer e-mails in the order received. Expect 10 to 30 days for an answer to any specific e-mail.
You may be asking questions of a technical nature or more extensive detail than we can provide via E-Mail at this time. We are swamped with requests and technical support for our products, custom amps, custom guitar work, kits and sales related replies.
It is very likely any subject matter regarding tube amps is already in print in one of our books, publications, Vintage Guitar reprints, newsletters and articles. We will try to suggest the appropriate reprint, article or book for the answers you need.
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FREE
SHIPPING ON ANY ORDER OVER $60.00 - FREE! (in the U.S. only
NOTICE - THE ORANGE
DROP CAPACITORS USED IN OUR KITS HAVE BEEN 100% DISCONTINUED BY THE
MANFACTURER FOR EVER. THEY WILL NEVER BE MADE IN THE U.S. AGAIN
HIGH
QUALITY Mallory Tubular Capacitors will be included in your kit
we
apolgize for this, but no one anywhere was warned or informed in any
way prior to discontinuance.
We can install any and all of our
kits in our custom workshop - email for info.
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